Boxx Privacy Statement
Toronto, Canada, May 22, 2018
Welcome! Boxx Insurance Inc. are a leading specialist insurer that targets specific types of insurance in which we
develop expertise, often focusing on areas other insurers find too complex to insure. Boxx Inc. and its affiliates
are collectively referred to in this privacy statement as “Boxx”, “we”, “us” or “our”.
We wrote this privacy statement to help you understand what information we collect, how we use it, what choices you
have and other important information. Although some of the concepts below are a bit technical, we tried our best
to explain things in a straightforward and transparent way. If you have any questions or comments about this
privacy statement or the ways in which Boxx uses the information we collect, please do not hesitate to contact
us using the information provided in the “CONTACT US” section at the bottom of this privacy statement.
SCOPE OF OUR PRIVACY STATEMENT
WHEN THIS PRIVACY STATEMENT APPLIES
This privacy statement applies to information collected through boxxinsurance.com and any other websites, mobile
apps or other online products and services that display or link to this privacy statement (collectively, “online
WHEN THIS PRIVACY STATEMENT DOES NOT APPLY
This privacy statement does not apply to:
If you have any questions as to whether this privacy statement applies to you, please do not hesitate to contact
us using the information provided in the “CONTACT US” section at the bottom of this privacy statement.
INFORMATION WE COLLECT
We collect information in a few different ways: (i) information you submit or give us permission to obtain; (ii)
technical information collected automatically; and (iii) information provided by our partners. Each of these
ways is discussed below.
INFORMATION YOU SUBMIT OR GIVE US PERMISSION TO OBTAIN
We collect information from you when you choose to provide it to us through our online environments. For example,
We also collect information from you when you give us permission to access it. For example, if you access our online
environments through your desktop, tablet or mobile device browser, you may give us access to location data.
TECHNICAL INFORMATION COLLECTED AUTOMATICALLY
We may collect certain technical information about your visits to our online environments without you actively submitting
such information. This information can make your use of our online environments easier and more meaningful by
allowing us to provide better service, customize our online environments based on your preferences, compile statistics,
provide you with more relevant advertisements, analyze trends and otherwise administer and improve our online
information may also be collected by our advertising vendors and other partners.
Some of the types of technical information collected automatically when visiting our online environments include:
INFORMATION PROVIDED BY OUR PARTNERS
Our advertising vendors and other partners may share with us the information they collect. For example:
We may also combine the information we collect through one or more of our online environments with information we collect through other online environments. We may also combine information collected through our online environments with information collected through our offline environments, as well as with information provided by our partners. We use this consolidated information to help us improve our online environments, products and services, communicate information to you, enhance our marketing and research activities and engage in any other uses described in the “HOW WE USE THE INFORMATION WE COLLECT” section below.
HOW WE USE THE INFORMATION WE COLLECT
We use the information we collect to provide our products and services to you, improve our products and services, develop new products and services and protect ourselves and our customers.
If you request a quote from us, the information we collect will be used to generate the quote, allow you to create an account to save quotes, and provide you with information about other relevant products and services.
If you manage or request changes to your policy, the information we collect will be used to update your policy and provide you with information about other relevant products and services;
If you make a purchase through our online environments and authorize us to use your credit or debit card information, we will use this information to charge you as authorized. In these situations, we may also save your payment information and contact information so that you can use them the next time you want to order something from us.
If you register or open an account with us, the information we collect may be used to maintain your account, provide you with access to some features of our online environments or offer you the benefits and privileges that typically come along with account registration.
We also use the information we collect for other legitimate business purposes, such as to:
We may also use the information we collect to offer you customized content, including to:
Some of our applications and mobile-optimized online environments may have location-based features. To deliver these features, we may access and use location data provided by your mobile device if you give us permission. For example, we may offer features that allow you to find the nearest broker. Location information will be collected solely to deliver the requested feature, and it will not be further retained or stored by us.
Finally, in certain limited circumstances, we may be called upon to release the information we collect in response to a court order, subpoena, search warrant, law or regulation. We plan to cooperate in responding to such requests, taking appropriate measures to ensure that the requester understands the potentially-sensitive nature of the information they may receive. We also reserve the right to cooperate with law enforcement authorities in investigating and prosecuting customers who violate our rules or engage in behavior that is illegal or harmful to others or their property.
We use common tools, such as cookies and similar technologies (discussed in the “TECHNICAL INFORMATION COLLECTED AUTOMATICALLY” section above), to collect information about your use of our online environments for purposes of enhancing your online experience and delivering more meaningful advertisements. Like many companies, we may also utilize third party advertising vendors and other partners to collect this information.
One way in which we deliver more meaningful advertisements is through a common form of online advertising known as “retargeting” or “remarketing.” Retargeting works by serving ads on one site based on consumer’s online activities on a different site. For example, if you visit pages on our online environments, you may later see advertisements for Boxx products and services when you visit third party websites. To do this, Boxx or our advertising vendors may use a device ID, cookie or similar technology placed by us or the advertising vendor when you visit our online environments or third party websites or apps. The placing of these cookies or other technologies on your device may enable you to be identified across multiple websites and you should consult the privacy policies of our advertising vendors to understand how they collect and use your data.
Your ability to control the use of tracking tools, such as cookies, and opt-out of retargeting activities is described in the “CHOICES YOU HAVE ABOUT YOUR INFORMATION” section below.
WHEN WE SHARE YOUR INFORMATION & OUR RELATIONSHIP TO THIRD PARTIES
We may use third parties to perform a variety of functions on our behalf. We may also use third parties to analyze data collected through our online environments. We will not disclose your personally identifying information to anyone other than our employees and those third parties with whom we have a business relationship. If we allow a third party vendor to have access to your personally identifying information, we will not authorize them to take it or use it for any purpose that is not consistent with this privacy statement.
We will not sell or disclose any personally identifying information collected from you to an unrelated third party without your express permission, except as explained in this privacy statement.
OTHER IMPORTANT INFORMATION ABOUT OUR RELATIONSHIP WITH THIRD PARTIES
CHOICES YOU HAVE ABOUT YOUR INFORMATION
You may always limit the amount and type of information that we collect from you by choosing not to enter or provide any information requested from you on our online environments (for example, quotes and support requests can be made through our call center agents). However, some of our products and services can only be provided to you if you provide us with requested information. Some of the products and services offered through our online environments may ask whether you wish to opt out or opt into our contact lists for offers, promotions and additional products and services that may be of interest to you.
You can opt out of marketing emails we may send to you by following the “unsubscribe” instructions provided in such emails. If you opt out of our marketing emails, we may still send you transactional and relationship emails, such as emails about your orders and account.
You may also be provided with preference questions or preference boxes allowing you to indicate that you do not want our online environments to use tracking technologies, such as cookies, to “remember” the information collected on return visits, such as user IDs or mailing addresses. In addition, you may be able to control the use of tracking tools and limit retargeting activities as follows:
DO-NOT-TRACK SIGNALS AND SIMILAR MECHANISMS
Some web browsers may transmit “do-not-track” signals to websites with which the browser communicates. As of the Effective Date of this privacy statement, an industry standard has not yet been established on how to respond to these signals. Therefore, we do not currently respond to these signals, but we may reassess our response approach once a standard is established.
HOW WE SECURE YOUR INFORMATION
We have instituted physical, technical and procedural safeguards to store and maintain information we collect in a secure environment. For example, when any confidential information is transmitted over public infrastructure it is encrypted. You may also be required to use a password to access certain pages on our online environments where certain types of your information can be changed or deleted. It is therefore important for you to protect against unauthorized access to your password and to your device. You take full responsibility for maintaining the complexity and confidentiality of your password. While we have implemented safeguards, you should be aware that Internet security technology rapidly changes. We cannot guarantee that the safeguards we employ today can protect your information from the threats of tomorrow. You should also be aware that despite our efforts, factors beyond our control may result in disclosure of information. Accordingly, we are not in a position to guarantee that your information will be secure under all circumstances.
OUR POLICY ON CHILDREN’S INFORMATION
We do not knowingly collect or use any information from children (we define “children” as minors younger than 13) on our online environments. We do not knowingly allow children to order our products or services, communicate with us or use any of our online environments. If you are a parent and become aware that your child has provided us with information, please contact us using one of the methods specified below, and we will work with you to address this issue.
CHANGES TO THIS PRIVACY STATEMENT
We reserve the right to amend this privacy statement without prior notice to reflect technological advancements, legal and regulatory changes and good business practices. If we change our privacy practices, a new privacy statement will reflect those changes and the effective date of the revised privacy statement will be set forth at the top of this privacy statement.