Claims Specialist

Full-Time Role

About the Role

Nestled in the heart of Toronto, you’ll be driving force behind our seamless claims operations, ensuring excellence in client service and satisfaction.

Reports to: Global Cyber Risk Intelligence & Claims Director
Department: Claims & Threat Intelligence
Positions: 1


Your Impact

  • Client Advocate: Be the ultimate support for our clients during their claims journey, ensuring they experience a seamless and positive interaction. Collaborate seamlessly with internal teams to gather essential information for efficient claims processing.
  • Document Management: Masterfully craft and organize claims documents, turning each claim into a compelling tale of resolution. Ensure that every document aligns with regulatory standards and reflects our commitment to excellence.
  • Thrive on Relationships: Lead in the art of building and maintaining relationships with adjustors, making collaboration the cornerstone of our success. Thrive on building and owning relationships with external stakeholders to facilitate efficient claims processing.
  • End-to-End Claims Guru: Take charge of the entire claims process, guaranteeing efficiency, transparency, and client satisfaction at every turn. Dive deep into investigations, assess coverage, and expedite claims settlements to ensure a swift resolution.
  • Collaborative Partner: Collaborate seamlessly with BOXX Teams, contributing your insights to breathe life into claim stories through documents, presentations, and records. Assist in developing marketing materials that showcase our success stories.
  • On point Reporting: Prepare and submit comprehensive claims reports to internal stakeholders and management, providing insights into trends, challenges, and opportunities for improvement.
  • Continuous Improvement: Utilize data analytics tools to assess claims data, identify patterns, and generate insights to support decision-making and process improvement initiatives.
  • Grow with BOXX: Just like our business, we want you to grow with us. Adapt, evolve, and thrive in this role as we collectively shape the future of BOXX Insurance.

What You’ll Bring

  • Educational Foundation: Armed with a degree, you’re ready to elevate your expertise in the dynamic field of claims.
  • Energetic Organizer: Infuse your role with energy and dynamism while maintaining meticulous organizational finesse.
  • Client-Centric Mindset: Your customer-first mindset ensures every interaction adds significant value to the experience of our customers, stakeholder and partners.
  • Adaptability Pro: Embrace the evolving landscape of our industry, always ready to absorb new knowledge and skills.
  • Resilient Problem Solver: Tackle challenges with resilience and a strategic mindset, turning hurdles into stepping stones for continuous improvement.
  • Accountability Rockstar: You’re not just accountable; you inspire others to be too. Trust and integrity are your sidekicks.
  • Adaptability Ace: Fast-paced environment? Bring it on! Your ability to adapt and evolve is your secret superpower.
  • Collaboration Maestro: Team player, communicator extraordinaire – working seamlessly with others is your forte.

Our Commitment

BOXX provides opportunities for people who come from all paths. Our team represents a variety of backgrounds, perspectives and skills. BOXX is a place where everyone has the opportunity to succeed. We’re an Equal Opportunity and Affirmation Action employer, dedicated to fostering a diverse and inclusive workforce. If you’re excited about this role, we encourage you to apply.

Our Roots
BOXX Insurance started as an idea, a spark of innovation and a commitment to create real, positive changes for our clients and partners. Our story is one of relentless dedication to our mission to empower businesses and individuals in an increasingly digital world.

Our Global Impact
Today, we’re proud to have over 700,000 businesses, families and individuals around the world who rely on BOXX’s solutions and services. We predict, prevent and insure against cyber threats, improving the digital health of those we serve. Our growth presence reflect the trust that our clients and partners have placed in us.

Our Values
Our purpose is underpinned by our core values, which guide us in delivering on our promises:

  • Respect: We believe in the importance of respecting every individual, ensuring they are seen, heard and empowered to succeed. Our approach is always relevant, meaningful and personal. At BOXX, we’re all about people helping people.
  • Grit: We tackle challenges head-on, making an impact while keeping things simple. We actively listen, take action and hold each other accountable to support our fellow BOXXers and customers in achieving success.
  • Different: We celebrate and embrace what makes us unique. We reach across roles, borders and boundaries to help each other learn, grow and succeed. By doing so, we fuel innovation and deepen connections because being different makes us better.

BOXX embraces a hybrid work environment with a flexible policy that empowers our employees to decide what is best for their own health and wellbeing. We’re committed to continuing this environment into the future.

About BOXX Insurance

With offices in Toronto, Miami, Zurich, Dubai and Mumbai, BOXX Insurance is an award-winning global cyber protection and insurance provider underwritten by Lloyd’s. We’re not a typical company, and that’s by design. Our journey began with a vision of making the world a digitally safer place­–and we’ve come a long way since then.

We’re waiting to hear from you

If you have what it takes to join our growing team, get in touch. We'd love to hear from you!