Featured Cyber Tips

What to Do When You Get Hacked: A Step-by-Step Guide

Here’s a simple guide to help regain control of your digital identity and minimize the damage if you’ve been hacked.

The Digital Nightmare: What to Do When You Get Hacked

Cybersecurity experts predict cybercrime will hit a staggering $10.5 trillion by 2025. That’s right, trillion. Now that we have your attention, here’s the alarming reality: getting hacked is a risk everyone faces. The unfortunately reality is that everyone is a target when it comes to cybercrime. Even if you aren’t targeted directly, you could still suffer the fallout if a company, service or app you rely on is compromised – and these days, it’s likely to be the case. The consequences of a hack can be severe, ranging from identity theft and financial loss to unauthorized access to sensitive personal or business information.

Phishing attacks continue to be a significant problem and can trick employees or consumers into disclosing credentials and weak passwords can be exploited to breach your accounts. Malware can infect devices, leading to data theft, ransomware attacks or even the complete loss of access to important systems. These breaches can result in financial ruin, reputational damage or long-term privacy violations, making cybersecurity a critical concern for all.

Here’s a simple guide to help regain control of your digital identity and minimize the damage if you’ve been hacked.

The Types of Data Hackers Target

Cyberattacks can expose a wide range of sensitive data, from personal details to business records, putting both individuals and organizations at risk of identity theft, fraud and reputational harm. A cyberattack against a small business can cost up to $650K, due to increased costs from business disruptions, lost customers and regulatory fines. Knowing what kind of data hackers typically steal and how to protect it is key to reducing the fallout from them. Here’s a summary of the type of data that cybercriminals are after and how you can protect yourself if it gets into their hands:

Type of Data	What Hackers Target	How to Protect Yourself
Personal Identification (PII)	Social Security/Social Insurance Numbers Driver’s license, Passport info Birthdates	Use strong passwords Enable MFA Encrypt sensitive data Avoid unsecured websites
Financial Information	Credit/debit card numbers Bank details Payment platforms Tax records Invoice details	Set up banking communication alerts Enable MFA Contact credit bureaus to freeze access to your credit file Use virtual or temporary credit cards when travelling Avoid email-only wire transfers
Login Credentials	Usernames Passwords MFA codes Security answers	Use a password manager that isn’t stored in your browser Enable MFA for important accounts Don’t re-use passwords
Health Information	Medical records Insurance details Prescription info	Monitor accounts for unauthorized activity Use strong passwords Enable MFA
Corporate Data	Intellectual property Employee SSNs Customer records & payment info Trade info	Encrypt files Train employees Protect sensitive data when traveling Only connect to secure networks Implement EDR, MFA and cyber policies
Communication Records	Emails Messaging histories Contact lists Phone numbers	Use messaging platforms with encryption Use secure apps Enable MFA for all logins
Location Data	GPS information IP addresses Geolocation data	Turn off unnecessary app and browser tracking Use a VPN or a private browser
Purchase History	Shopping records Transaction histories Loyalty card details	Avoid storing payment info Regularly monitor your accounts Use virtual or temporary credit cards Be extra cautious during holidays

Steps to Take Right After a Hack Attack

Secure Your Network

First, disconnect the compromised device from the internet to stop data theft and malware spread. Use a secure network or VPN to safely assess the damage. If possible, avoid cutting power to systems as this erases important forensic data and can also damage computer components. BOXX clients can immediately contact the Hackbusters™ team to identify vulnerabilities and guide them through securing accounts and devices without risking further exposure.

Run a Virus Scan

Run a full antivirus scan immediately to detect and remove any malicious software on your device.

Update Your Software

Make sure all your software is up to date. Hackers exploit outdated or vulnerable systems, so patch any gaps ASAP.

Change Your Passwords

It is critical to change your passwords to ensure that criminals are not able to access your accounts. It is also good practice to validate and reset MFA on your accounts to ensure you are getting the notifications and that any old authorizations are no longer valid.

Check for Damages

Check your important accounts first—bank, credit cards, and investments—since financial losses can happen fast. Look for unusual transactions, password changes, new devices, or failed logins. Check your email for any password reset requests or suspicious activity. Then, look for and delete any mail handling rules, as hackers use this feature to hide their account activities from you within your own accounts. Lastly, review your social media accounts for strange posts or messages that could mean someone else has control. If you spot anything suspicious, report it to your bank.

Financial Coverage: Pays for losses from fraud
Identity Help: Assists in restoring your identity
Expert Support: Provides cybersecurity advice and prevention tips

Close Your Digital Windows and Doors

Don’t leave your digital doors and windows unlocked — protect your personal and business data now with BOXX’s Cyberboxx Home and Business solutions and get expert help when you need it most.

Learn more about Cyberboxx Business