BOXX Insurance launches ‘next-gen’ Tech E&O product

BOXX Insurance has launched a new Technology Errors and Omissions (E&O) product for US tech firms that combines professional liability, standalone cyber cover and bundled risk‑management services in a single policy.

The product, Tech E&O by BOXX, is aimed at companies across SaaS, AI, digital infrastructure and traditional software. The policy is built on what the managing general agent describes as a “next‑generation form” and is intended to respond to issues such as algorithmic bias, data misuse and cryptocurrency‑related losses, alongside more conventional tech E&O exposures.  

According to BOXX, each policy includes Technology E&O, cyber coverage, threat protection, 24/7 incident response and access to proactive cyber services. The wording also seeks to address areas where many legacy tech E&O and cyber forms have either been silent or heavily restricted, including technology discrimination, social engineering, cryptocurrency theft and media and intellectual property risks.

“Traditional E&O wasn’t designed for how companies operate today and it was never built for today’s reality of algorithmic biases, data poisoning or technology discrimination,” said Phil Baker, chief underwriting officer at BOXX Insurance. He said the firm had aimed to “move at the speed of innovation” with broader terms for brokers and clients. Head of products Erik Tifft said the policy had been “built from the ground up” to reduce exclusions and broaden triggers, although BOXX did not immediately publish full wording details.

US Tech E&O market trends

The launch comes at a time when the US tech E&O market has shifted from several years of steep rate increases into a more mixed phase. Capacity and competition have returned in some segments, but underwriters remain cautious around AI, data‑driven decision‑making and cloud infrastructure. In recent years, many large carriers and MGAs have tightened wordings, raised deductibles and added explicit cyber and privacy exclusions, particularly on older forms that had been tested by claims beyond their original intent.

Demand for cover, however, continues to grow as smaller and mid‑sized firms in sectors such as SaaS, fintech, healthtech and AI‑enabled services take on stricter contractual obligations around uptime, data integrity and regulatory compliance. Buyers and brokers are increasingly looking for integrated solutions that address overlaps between tech E&O, cyber, media and AI‑related liabilities, rather than assembling multiple standalone policies with potential gaps.

That backdrop has created room for newer “next‑gen” products from specialist MGAs and insurtechs, which are competing on broader coverage, clearer treatment of algorithmic bias and data misuse, and embedded risk‑management tools. BOXX is positioning its new offering in that space, arguing that closer alignment between tech E&O wording, cyber infrastructure and ongoing support services will appeal to brokers looking for alternatives to more restrictive legacy forms.

Originally published on Insurance Business

–––

Media Contact:   
Sarah Madden, Growth Marketing & Communications Lead, BOXX Insurance
news@boxxinsurance.com